WHERE EVERY MOVE IS A STATEMENT OF FREEDOM

Terms & Conditions

 

This contract was updated on 22 September 2026.

Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us. If you think that there might be a mistake in these terms, please let us know. We may revise these terms and conditions without notice by posting revised terms on our website. The terms and conditions posted on the website at the time you place your order will govern that purchase.

1. WHO WE ARE AND WHEN WE NEED TO CONTACT YOU

  • 1.1 ATHLETESIA LIMITED ("we" or “us”) are registered in England and Wales under company number 16114412. Our registered office address is 128 City Road, London, United Kingdom, EC1V 2NX and our email address is support@athletesia.com.
  • 1.2 If we have to contact you, we will send an email to the email address you provided to us when placing your order online.

2. OUR SITE

  • 2.1 We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We provide and maintain the Website on an “as is” basis and we will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
  • 2.2 We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.
  • 2.3 Our website includes features which allows you to interact with content, including product reviews and other user-generated content. To the extent applicable, we operate this service in compliance with the Online Safety Act 2023 and related UK legislation. This only applies to sections of the website which permits interaction or content submission.
  • 2.4 You are responsible for ensuring that all content you submit complies with all applicable laws. You must not submit any content that is (i) illegal under UK law, (ii) promotes any behaviour likely to cause serious physical or psychological harm, (iii) threatening, abusive, harassing or bullying, (iv) misleading, deceptive or impersonates another person or business, or (v) infringes the intellectual property or other rights of any third party.
  • 2.5 We reserve the right to monitor, moderate, restrict access to or remove user-generated content where we reasonably consider it to breach these Terms, our online safety obligations, or applicable law. Where legally required, we may remove content or restrict user access without prior notice.
  • 2.6 To enhance your shopping experience, our site utilises certain automated systems and Artificial Intelligence (AI) tools. This includes AI-generated product or lifestyle imagery (which will be perceptibly labelled as such in compliance with the EU AI Act), automated website translation services, and AI-driven sizing recommendations. By using our site, you acknowledge that these tools are provided for convenience and illustrative purposes. While we strive for accuracy, we do not guarantee the absolute precision of AI-generated translations or automated sizing recommendations. All personal data processed by these systems is handled strictly in accordance with our Privacy Notice.

3. INTELLECTUAL PROPERTY RIGHTS

  • 3.1 We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by laws and treaties around the world. All such rights are reserved.
  • 3.2 You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

4. PLACING AN ORDER

  • 4.1 How you can place an order. Orders are placed through our website. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check, double check and even triple check your order (e.g. the product(s), size(s) and delivery address) before clicking the “complete order” button or the “pay now” button.
  • 4.2 Your order is an offer from you to us to buy the product(s) in your basket. After you place an order, you will receive an email from us confirming that we have received it. Our official acceptance of your order takes place when we email you to confirm we’ve dispatched your product(s). It’s at this point that a contract will come into existence between you and us. When we acknowledge your order, we’ll also confirm your order number. If you need to contact us about your order, please quote this number.
  • 4.3 To order our products, you must be at least 18 years old and be authorised to use the payment method which you use to pay for the products you order. If you are under 18, you may place an order only with involvement of a parent or guardian.
  • 4.4 Once an order has been placed, it cannot be cancelled (without prejudice to your right to a cooling-off period as set out under 8.4). However, you may request to edit or update your order including items or quantities using our third-party order editing service. This option will be presented to you as part of the checkout process, provided that the request is submitted within the set timeframe displayed. Please note that we cannot guarantee all requested edits will be accommodated, and all changes remain subject to stock availability and system limitations.

5. OUR RIGHTS TO CANCEL YOUR ORDER

  • 5.1 In the unlikely event that we’re unable to fulfil your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product. In the event you have already been charged, we will refund any amounts already charged.
  • 5.2 We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, please reach out via our online website form.
  • 5.3 We may have to suspend the supply of a product to you to:
    • deal with technical problems or make minor technical changes;
    • update the product to reflect changes in relevant laws and regulatory requirements; and/or;
    • make changes to the product as notified by us to you.

6. OUR PRODUCTS

  • 6.1 We provide you with athleisure, activewear and accessory products.
  • 6.2 The pictures of our products (and packaging) on our website and on our app are for illustrative purposes only. We work to ensure that colours are displayed accurately but we can’t guarantee that a device’s display of the colours exactly reflects those of our products.
  • 6.3 Gift card: You can purchase a gift card from us in the same way as any of our other products, however:
    • if you purchase a gift card it will be issued to you in the form of a digital code;
    • gift cards are valid for 12 months from the date of purchase;
    • gift cards purchased online (with the UK as the browsing country), may only be redeemed in the UK;
    • gift cards cannot be exchanged for cash, resold or transferred and you cannot purchase a gift card using another gift card as payment. No cash change or credit will be given on purchases made using a gift card;
    • we accept no responsibility for lost, stolen, destroyed or damaged gift cards, or if any gift card is used without your permission; and we are unable to replace gift cards if lost, stolen, destroyed or damaged; and
    • to check your gift card balance contact support@athletesia.com.

7. DELIVERY

  • 7.1 Unfortunately, we do not currently ship to the countries outlined on the page here.
  • 7.2 Delivery costs: All the information about our delivery charges can be found here.
  • 7.3 Additional charges: Any customs, duties or additional charges which apply to your order (if your order is delivered outside of the UK, for instance) will be your responsibility and are not included in the delivery costs.
  • 7.4 When we deliver the products to you will depend on the delivery method you select during the order process, please refer to our delivery timings here. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
  • 7.5 We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for, but not received.
  • 7.6 If no one is able to take delivery and/or your order cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or how to collect your order.

8. YOUR RIGHTS TO END THE CONTRACT

  • 8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, as set out below. We’re under a legal duty to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights.
  • 8.2 If what you have bought is faulty or differs substantially from how it is described on our website you may have a legal right to end the contract (or to get the product replaced or to be given a refund). In this case, the return will be free in the United Kingdom provided you return the product to us within 30 days (unless stated otherwise on our website) from the date you receive it.
  • 8.3 If you want to end the contract because of one of the reasons set out below, the contract will end immediately, we will refund you in full for any products which you have paid for but which have not been supplied to you. The reasons are:
    • we have told you about an upcoming change to the product or these terms which you do not agree to;
    • we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
    • we have told you that supply of the products may be significantly delayed because of events outside our control;
    • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or
    • you have a legal right to end the contract because of something we have done wrong.
  • 8.4 If you have changed your mind about the product, you have a 14-day cooling-off period where a product can be returned and you will be refunded (which does not affect your legal rights in relation to faulty products).

You will need to pay the cost of the return as set out in our Returns Policy here. Please note that some products can’t be returned, such as:

    • water bottles and underwear due to health, safety and hygiene standards;
    • any products that have been sealed for health protection or hygiene purposes (e.g. socks) that have been unsealed after you receive them or are not in their original packaging or have had any tags or the hygiene slip removed;
    • goods that are custom-made or personalised items;
    • any product which has been damaged, worn, used in any way or has had the care label cut and/or removed;
    • Any product that has the hangtag removed that clearly stipulates (Shall we make this official? Once you remove this tag, I'm yours and can't be returned. That means there is no going back, so let's make sure it's real love);
    • any product which is missing any component part(s) when returned by you (unless this is because of something we have done); and
    • any products which become mixed inseparably with other items after their delivery.
  • 8.5 In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for, just contact us to let us know.

9. RETURNS AND REFUNDS

  • 9.1 To end the contract with us, ask us any questions or in the unlikely event that you have any complaints about the product, get in touch through our online website form. Please provide your name, delivery address, order number and email address so we can help you quickly and easily.
  • 9.2 If you end the contract for any reason after products have been sent to you or you have received them, you must return them to us. The process for returning products to us is set out in our Returns Policy. Unless stated otherwise on our website, please make sure that the products are returned to us within 14 days.
  • 9.3 We will refund you the price you paid for the products by the method you used for payment. For purchases made by part-card and part-gift card, the refund will be applied to the gift card first. If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will usually be made within 14 days from the day we receive the unused product back from you.
  • 9.4 If you are shopping with us from France, exceptions to the right of withdrawal In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. Consequently, items such as underwear, swimwear, or earrings where the packaging has been opened or the hygiene seal removed cannot be returned or refunded. Exceptions au droit de rétractation Conformément à l'article L.221-28 du Code de la consommation, le droit de rétractation ne peut être exercé pour les contrats de fourniture de biens qui ont été descellés par le consommateur après la livraison et qui ne peuvent être renvoyés pour des raisons d'hygiène ou de protection de la santé. Par conséquent, les articles tels que les sous-vêtements, maillots de bain ou boucles d'oreilles dont l'emballage a été ouvert ou le sceau d'hygiène retiré ne pourront faire l'objet d'aucun retour ni remboursement.
  • 9.5 All returned items are subject to inspection upon receipt. If an item is returned to us damaged, worn, in an unsuitable condition, or outside of the permitted returns timeframe, we reserve the right to refuse your refund.

10. OUR RIGHTS TO END THE CONTRACT

  • 10.1 We may end the contract for a product at any time by writing to you if:
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, the address for delivery or;
    • you do not, within a reasonable time, allow us to deliver the products to you.
    • If we end the contract in the situations set out in clause 10.1, we will refund any money you have paid to us for products we have not provided.

11. PRICE AND PAYMENT

  • 11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take care to ensure that the price of the product advised to you is correct. However, please see clause 9.4 for what happens if we discover an error in the price of the product you order.
  • 11.2 If the rate of VAT changes between your order date and the date we supply the product, we’ll adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
  • 11.3 Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website. If you placed your order for a product before the price change, the price will be as stated on our website (as applicable) at the time when you placed your order.
  • 11.4 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
  • 11.5 We accept payment by Visa, Mastercard, American Express, PayPal, Apple Pay and Shop Pay. We will not charge you until we dispatch the products to you, although the price payable by you for the products may appear as pending transactions against the payment method you use.

12. DISCOUNT CODES

  • 12.1 From time to time we will release discount codes (“Codes”) via email or other marketing channels. These Codes will allow a discount to be applied to a new order. To apply a Code please enter it (and remember to click “apply”) where specified during the check-out process.

Please note: Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period.

  • 12.2 Save as expressly stated in the relevant email or marketing communication, Codes are only valid on full-priced items and cannot be used on sale, samples, outlet, accessories in some cases or promotional items, or to purchase gift cards.
  • 12.3 Only one Code can be applied per order. Codes cannot be used in conjunction with any other offer and are not available for staff of ATHLETESIA LIMITED or any of its group companies.
  • 12. 4 Codes are territory specific, cannot be exchanged for cash and are non-transferable.
  • 12.5 Codes cannot be applied towards delivery charges.
  • 12.6 Returned items will be refunded at the discounted price paid (the discount applied between the goods proportionately). Where a qualifying spend is noted in relation to use of a Code, if items purchased using that Code are later returned to us which brings the amount spent below any qualifying level, the offer value may be deducted from any refund. This does not affect your statutory rights. A discount will not be applied to items subsequently replaced.
  • 12.7 Orders are subject to stock availability and acceptance by us. We reserve the right to decline to accept orders where, in our reasonable opinion, a Code is invalid for the order being placed or is the subject of improper use or fraudulent activity.
  • 12.8 We reserve the right to withdraw, amend or extend offers at any time on reasonable notice.
  • 12.9 Specific offer terms and conditions are provided with each Code - for specific information relevant to that Code, please refer to the email or marketing communication on which it is featured.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

  • 13.1 We are not responsible for losses you suffer caused by us breaking this Terms if the loss is:
    • Unexpected: It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it;
    • Caused by a delaying event outside of our control: as long as we have complied with our obligations under 7.5; or
    • Avoidable: something you could have avoided by taking reasonable action, including following our reasonable instructions for us.
  • 13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987.
  • 13.3 We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

  • 14.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Notice. You can read it here.

15. OTHER IMPORTANT TERMS

  • 15.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within seven days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
  • 15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
  • 15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • 15.4 We may change products and these terms at any time. We may make changes to these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website so please have a look before placing an order for our products to ensure you know about any changes which may have been made since your last visit to our website.
  • 15.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • 15.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  • 15.7 If you’re unhappy with something in relation to our products or services, you may be able to use an alternative dispute resolution (ADR) service. ADR is a simple, independent process that helps resolve disputes without going to court.
    • You can make a complaint to RetailADR through their website at retailadr.org. If you’re not satisfied with the outcome, you can still bring your claim to court.
  • 15.8 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.