London, United Kingdom.

We use the SizeSense tool on our product pages to help you find the fit that is going to be best for your body. We highly recommend using this feature because it takes the guesswork out of shopping by providing a highly accurate, personalised size recommendation based on your inputs. Using SizeSense ensures you get the most comfortable fit on the very first try, saving you time and the hassle of returns. Just look for the SizeSense button on any product page to get started.

Unfortunately, we cannot change an address with the courier once the order is placed. However, it may be possible to get this updated with the courier by contacting them directly once your order has been dispatched.

Just check your 'Order's on the way' email for their contact details and tracking information. Please note this is not guaranteed and services can vary from courier to courier.

If you didn’t see the order confirmation page or receive an order confirmation email your order hasn’t come through to us. No money will have been deducted from your bank account, rather you will see a pending charge that will drop in 1 - 2 days.

Once an order is placed, it can’t be cancelled. However, in the event you wish to edit your order, this option will be provided at the checkout. You will have the option to edit within a short time window.

We do our best to replenish stock as quickly as possible! To save you time, we highly recommend you sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When your selected item is back in stock, you’ll receive an email notification to purchase.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing. Please reach out to us at support@athletesia.com.

We currently accept all major credit cards (American Express, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, ATHLETESIA E-Gift Cards. We’re not accepting Klarna or other buy now, pay later payment options at the moment, but we hope to offer more choices in the future.

Once we receive your items and check to ensure they align with our return policy, we’ll process your return and issue a refund to your original payment method. You’ll receive an email once your refund has been initiated. Please allow up to 14 days for the refund to appear, and note that depending on your country, returns can take up to 30 days. We know this can be frustrating, but please rest assured we’re processing your return as quickly as possible.

If you refuse delivery of an order you’ve placed, it will be returned to us. Shipping charges are non-refundable.