WHERE EVERY MOVE IS A STATEMENT OF FREEDOM

Returns Policy

 

This Policy was updated on 22 September 2026.

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were purchased from athletesia.com, and are still in their original condition, with the hangtag attached that has the message below, you can return your item back to us within 14 days of receiving your order.

Shall we make this official? Once you remove this tag, I'm yours and can't be returned. That means there is no going back, so let's make sure it's real love.

However, as per our Terms & Conditions, the below products cannot be returned.

  • water bottles and underwear due to health, safety and hygiene standards;
  • any products that have been sealed for health protection or hygiene purposes (e.g. socks) that have been unsealed after you receive them or are not in their original packaging or have had any tags or the hygiene slip removed;
  • goods that are custom-made or personalised items;
  • any product which has been damaged, worn, used in any way or has had the care label cut and/or removed;
  • Any product that has the hangtag removed that clearly stipulates (Shall we make this official? Once you remove this tag, I’m yours and can’t be returned. That means there is no going back so let’s make sure it’s real love, yeah?)
  • any product which is missing any component part(s) when returned by you (unless this is because of something we have done); and
  • any products which become mixed inseparably with other items after their delivery.

We do not offer exchanges, only refunds. This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

HOW DO I REQUEST A REFUND?

To be eligible for a full refund, items need to come back to us in the same condition they arrived: unworn, unwashed, and with all original tags attached. Trying something on at home, the way you would in a changing room, is absolutely fine. We just ask that items aren't worn out, worked out in, or kept on for longer than it takes to see how they feel and fit. Every return is checked when it reaches us. If an item arrives back damaged, worn, washed, or after the returns window has closed, we won't be able to offer a refund.

To request a refund, please email support@athletesia.com and a member of our team will be happy to assist you. Please do not send any parcels back without contacting our team first who will give you further instructions, including the address on where to send your return to.

We recommend using a recorded delivery service to return your purchase, and keep proof of postage so that you know when your parcel has been delivered safely back to us. You are responsible for paying for any return postage costs.

Please keep any proof of return postage receipts as we may need to view these as part of your return query.

You will be required to pack the item(s) you’d like to return in the original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping.

WHEN WILL I GET MY REFUND?

We will refund you the price you paid for the products by the method you used for payment. For purchases made by part-card and part-gift card, the refund will be applied to the gift card first. If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will usually be made within 14 days from the day we receive the unused product back from you.

Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

Unfortunately, we are not able to refund any orders after the 14-day cooling-off period has passed to request a refund.

CAN I COMBINE MULTIPLE RETURNS INTO ONE RETURN?

The short answer is, no.Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Combining the returns into the same package may cause an error in your refund, so please package separately.

If you've already sent back multiple returns in one package, please let us know so we can look into this for you.

CAN I RETURN SOMETHING IF I BOUGHT IT AT YOUR POP UP STORE/EVENT?

Unfortunately items purchased at our pop-up stores or during an ATHLETESIA event aren’t eligible to be returned.

We know this isn’t the news you were hoping for, but if you’ve got any questions about your purchase, our Customer Support team will be happy to help.

WHAT HAPPENS IF I RECEIVED A FAULTY OR INCORRECT ITEM?

If what you have bought is faulty or differs substantially from how it is described on our website you may have a legal right to end the contract (or to be given a refund). In this case, the return will be free in the United Kingdom provided you return the product to us within 30 days (unless stated otherwise on our website) from the date you receive it.

EXTENDED CHRISTMAS RETURNS POLICY

We've extended our usual 14 days returns period to allow returns on any unwanted purchases in the lead up to Christmas.

Purchases made between 1st December and 1st January can be returned up until 15th January. Purchases made from 2nd January onwards will have our normal 14 days to return. The exclusions highlighted at the start of this Policy continue to apply.