Shipping Information
All orders are charged in British Pounds (GBP). All shipping durations are estimates and not guaranteed delivery speeds. Shipping fees are non-refundable for undeliverable shipments, refused shipments, order cancellations, or returns. Orders are shipped Monday to Friday only.
INTERNATIONAL ORDERS & DUTIES
- Shipping Footprint: We ship within the United Kingdom and to select destinations across the European Union (Belgium, Denmark, France, Germany, Ireland, Netherlands, Spain, and Sweden). Shipping to non-EU regions (including the US, Canada, Asia, and Australia) is currently on hold.
- European Union Deliveries: All EU shipments are handled exclusively via DHL. Please note that the price you pay at checkout covers only the cost of your items and shipping. As the recipient, you will be responsible for any import duties, taxes, and customs fees levied by your local authorities. DHL will contact you directly to collect these fees prior to final delivery.
- Customs Delays & Refused Deliveries: While DHL offers fast customs clearance, any unforeseen delays caused by local border checks remain outside the control of ATHLETESIA LIMITED. If a shipment is refused upon arrival due to unpaid duties and taxes, the package will be returned to us. The original shipping cost is non-refundable, and any return shipping fees or customs charges incurred by ATHLETESIA LIMITED to retrieve the package will be deducted from your final product refund.
ORDER CONFIRMATION AND TRACKING EMAILS
You will receive an Order Confirmation Email once your order has been submitted. Please ensure you check all incoming mail folders in case your email gets trapped elsewhere (like the pesky spam box)!
Once your order has been shipped, you will receive a Shipping Confirmation Email with tracking information. It may take up to 24 hours for the tracking information to display online by the shipping provider.
When there is a change or update to your order, you will receive an Order Status Email to ensure you can follow the journey.
REFUSAL OF DELIVERY
If you refuse delivery of an order you’ve placed, it will be returned to us. Shipping charges are non-refundable.
DELIVERY COSTS + TIMES
The prices of the products displayed on the site do not include shipping costs. The method and amount of shipping costs are specified during the ordering process before you confirm the order.
Please allow 1-3 business days for your order to be processed and dispatched before your shipping timeframe begins.
Delivery times may vary depending on postcode and delivery destination. Please refer to the country specific tables to follow.
For the United Kingdom:
| Service | Standard Shipping Time | Cost | Free Above |
|---|---|---|---|
| Standard Delivery (Royal Mail Tracked 48®) | 2 - 3 Working Days | Calculated at checkout | N/A |
| Standard Delivery with Signature (Royal Mail Tracked 48®) | 2 - 3 Working Days | Calculated at Checkout | £100 |
Please Note: We ship to all UK postcodes, excluding Guernsey (GY), Jersey (JE), and British Forces Post Office (BFPO) addresses. Deliveries to Northern Ireland, the Isle of Man, the Scottish Highlands, and the Scilly Isles are shipped at the standard rates shown above, but may take an additional 1-2 working days to arrive depending on the local Royal Mail schedule.
For Select European Union Countries: (Belgium, Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden).
| Service | Standard Shipping Time | Cost | Duties & Taxes |
|---|---|---|---|
| DHL Standard Road | 3 - 5 Working Days | Calculated at Checkout | Unpaid (Collected upon delivery) |
Please Note: All EU shipments are shipped with duties unpaid. You will be responsible for any import duties, local taxes, and customs clearance fees levied by your local authorities. DHL will contact you directly to collect these fees prior to final delivery.
OTHER KEY INFORMATION
- A “business day” is considered to be Monday through Friday, excluding United Kingdom bank holidays. Please allow at least 24 hours for delivery once you receive a tracking number.
- All prices listed on this page are quoted in GBP.
- Any shipping, taxes, and applicable fees are non-refundable for undeliverable or refused shipments.
- ATHLETESIA reserves the right to cancel any orders that are not in line with our Terms of Use.
MULTIPLE SHIPPING ADDRESSES
At this time, we can only ship to one address per order.
CANCELLATION POLICY
You will be provided a short time window at checkout to edit your order. Once an order has been finalised and sent for shipping, we are unable to manually stop or change the shipment in transit.
Germany: This operational limitation does not affect your statutory right of withdrawal (Widerrufsrecht). If you wish to cancel your purchase after the order has shipped, simply refuse the delivery or return the items to us within 14 days of receiving them, in accordance with our Return Policy.
DELIVERY FAQs
Q. Can I choose a specific time or day for my delivery?
A. Unfortunately this is not a service we offer.
Q. Can I track the delivery of my order?
A. Yes of course, as we want you to be able to follow the journey! You'll receive order confirmation and tracking emails, simply follow the tracking link in the email to view the up-to-date tracking.
If the tracking doesn’t show any updates or is blank, please wait until your estimated delivery date for your order to be delivered. Your tracking updates may be delayed, but it should update soon.
Q. Can I have my order delivered to my work address?
A. Yes. We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place, not the person. We are not responsible for any lost packages and we cannot refund the cost of any product purchased, or shipping fees.
Q. What happens if I'm not in when my order arrives?
A. If you are not in when your order arrives, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collect your order. Sometimes there are multiple delivery attempts if you have not signed an agreement about delivery with a neighbour or in a safe place.
Q. Where is my order as I’m yet to receive it?
A. The estimated delivery time for your order depends on which country you're ordering from and which delivery method you chose. If you have any queries about your order, feel free to contact us at support@athletesia.com.
Q. What should I do if my tracking shows as delivered but I haven’t received my order?
A. If your tracking shows your order has been delivered but you haven’t received it, please check with neighbours and any safe spaces around your property first. If you’re still unable to locate your parcel, please contact us at support@athletesia.com within 7 days of the delivery date shown on your tracking.
Still have questions?
Please email us at support@athletesia.com and we will get back to you within 48 hours. Please note that you will receive a response Monday through to Friday. This excludes public and bank holidays in the UK.